All Collections
How does Refund work?
How does Refund work?
Written by Jun Hao Lim
Updated over a week ago

How does BasedApp handle refunds?

Like any other cards, your refunds with BasedApp will be processed as per normal once we receive the refund notice from the network.

However, as your funds are held on-chain, we will have to credit your account with the refunded amount. This is currently a manual process, hence do expect a delay of 1-3 working days as we check each refund and clear them off the list.

If you believe you have a legitimate refund request that has not been processed after 3 working days, do reach out to us in-app via the chat function and we will seek to resolve them asap.

Did this answer your question?