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Why was my transaction declined?
Why was my transaction declined?
Written by Jun Hao Lim
Updated over a week ago

Transactions may be declined for several reasons:

  • You do not have sufficient funds in your account

  • You tried to spend in a prohibited merchant category, this is imposed by our financial service provider

  • Your transaction amount exceeded the S$3,000 daily limit

  • Your transaction was deemed as high-risk by Visa.

Please contact our support team via the in-app chat or email us at [email protected] if you feel a transaction has been declined in error.

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